Frequently Ask Questions

Frequently Asked Questions

Can I change my billing address

Mail us at [email protected] or Call us at +91- 9761356345 to change your order information. Please note that after your order is shipped you cannot change any details on your order.

Can I change my order information?

Mail us at [email protected] or Call us at +91- 9761356345 to change your order information. Please note that after your order is shipped you cannot change any details on your order.

Can I change the delivery address?

Mail us at [email protected] or Call us at +91- 9761356345 to change your order information. Please note that after your order is shipped you cannot change any details on your order.

Can I customize the product?

You can email us at [email protected] or Call us at +91- 9761356345, and your order will be placed as per your choice. Please mention preferable colors, sizes, finish and other details.

Can I place an Order over the Phone?

Yes, you can place the orders on the phone. Call us on +91- 9761356345. We are available from 9:30 am to 6:30 pm (Mon – Sun).

Guidelines For Writing Product Reviews

  • Product reviews on plantorit.com are an optimum way to help fellow customers decide what to buy, and what to avoid. Here are tips to writing product reviews:
  • It’s always better to review a product you have used
  • Provide a relevant, unbiased product overview. List all the pros and cons of the product. Make sure you write a review that stays consistent even after years
  • Provide facts to back up your opinion.
  • Do not provide inaccurate information. If you’re not sure, research.
  • Be creative but stay on topic.
  • A quick edit and spell check will give you credibility. Also, break reviews into small pointers.

How to Place an Order?

  • Log on to plantorbit.com
  • Or call us on +91- 9761356345
  • Or Mail us the product details on [email protected]. Kindly include the Product name and quantity, Your Name, Email Address, Contact Number, Complete address along with pincode and the preferred Payment Method.
  • Guest User-If you don’t want to register with us, still you can place your order. You can directly add the products in your cart and at checkout you can select Continue as Guest. In this case your address and order details would not be saved with us, but you can place your order by using your Full Name, Email id,Contact number and complete address details.

How do I make a Bank Transfer?

Bank Transfer is one of the Payment Options available.

Below are the details of the Bank where you can make a Transfer.

  • Once you do the same, you need to call and confirm. You can either make a Cash Deposit or a NEFT Transfer.
  • Account Name:
  • Bank Name :
  • Account No:
  • IFSC Code :
  • Branch:
  • MICR Code:

I do not remember both my login ID and password. How do I get it?

Please share your order number or your registered contact number at [email protected] and request for your login ID & password. Your login credentials will be provided shortly.

I forgot my password. Please help.

  • Click on My Account(user Icon) at the top right corner of the website to access the login window.
  • Click on Lost password link on the bottom right of the login window.
  • Enter your registered e-mail ID.
  • Instructions to reset the password will be sent to your registered email.

What are the Payment Mode Available?

We accept Online Payments by Debit Card, Credit Card, Net banking, Cash on Delivery, and Bank Transfer.

If you choose Bank Transfer as the Payment Options, Please call us on +91- 9761356345 and confirm the same or send us an email on [email protected] with the payment details.

What are the modes of refund available?

  • If you have made an Online Payment the refund is made to your Credit Card, Debit Card or Net banking account. For other forms of Payment like Cash on Delivery or Bank Transfer we make the refund to your Bank Account.
  • Your details which we require for refund process are Account Holder’s Name, Bank Name, Branch Name, Account Number, IFSC Code.
  • Refund of your amount would take 7-10 business days from the date of refund initiation and as per the transaction type.

What is the cancellation and refund policies?

  • Request for cancellation of confirmed express order should be made within 12 hours of placing the Orders. All the orders dispatched are in accordance with the customer requirements. Hence it becomes challenging for us to cancel them. In case some of the products ordered are not in stock, we make a full refund for those Products, and the same is credited to your account within 7-10 business Days.
  • For the refunds made, customers are provided with a Unique reference Id which they can refer to ,if they have some issues with the rebate.

What is plantorbit.com return policy?

We have 7 days return policy at plantorbit.com. If a wrong/defective product is delivered, then you are requested to send us a photo of the damaged/defective/Wrong Product within 7 days after delivery of your order and we would replace your product. In some cases where you are not satisfied with the quality, you are required to send the Product back to us at your expense, and inform us for the same by an email at [email protected] or call at +91- 9761356345 and we will communicate you the return process accordingly.

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